SHIPPING AND RETURN FAQ

 

 

Please allow 1-5 business days for your order to be prepared for shipping. All of our resin goods are hand made and each one is made to order. We make every effort to fulfill orders as quickly as possible. Understand I am a human, working with human hands and a human brain. Some delays are out of my control.  If you require expedited handling please send me a request via the contact page.

All Jewelry and water bottles will be shipped out within 1-3 business days.

Any orders received after 5PM MST or on weekends will be processed the following business day. You will receive a confirmation email once your order is received and another email once your order has shipped.

 I offer worldwide shipping for all of my products. Shipping times will depend on your location. Orders within Canada will ship Via Canada Post expedite parcel. according to the Canada Post website they quote, but do not guarantee, 2-8 days for domestic delivery. Upgraded shipping can be purchased at checkout for quicker delivery.

Orders going to the United States will Ship via USPS small packet air which is an untracked service, in order to acquire tracking please upgrade your shipping at checkout. USPS quotes, but does not guarantee shipping times of 2-11 business days.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. JJ Art Company is not responsible for these charges if they are applied and are your responsibility as the customer.

Due to the handmade to order nature of my products I do not offer returns or exchanges.

In the event that your order arrives damaged in any way, please email us as soon as possible via the contact page with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.